PDS Tech Inc Office (DocuCare) Level 2 in Austin, Texas
PDS Tech, Inc. is seeking a candidate for Office (DocuCare) Level 2 in Austin, Tx.
Client Relationship Management
Serve as the primary customer contact for equipment support and service
Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required client and 3rd party)
Utilize client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in client designated systems
Remote Service call onsite support
Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)
Monitor/apply current software updates/patches
On site contact for remote solve resolutions requiring technical expertise
Non-client device management as required
Perform remote device monitoring and remote solve (Device Management)
Identify and promote Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator.
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4
Min/Preferred, Education Level Minimum: High School diploma or equivalent
Operational technical skills:
Lift and move up to 50 pounds.
Read, write and follow basic English instructions.
Customer service and communication skills.
Ability to manage multiple tasks.
Perform duties with minimal supervision.
Basic Equipment problem solving and diagnosis per training provided.
Customer problem resolution including escalation as required.
Coordinate work tasks to ensure fulfillment of SOWs.
Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues.
This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination.
PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.
PDS Tech, Inc. is an Equal Opportunity Employer and will not discriminate against applicants on the basis of race, color, religion, sexual orientation, gender identity, national origin, veteran status, or disability.
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Immediate 401(k) eligibility
Please note availability of benefits may vary by position
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, check out http://www.pdstech.com/
$$$ PDS pays for referrals! $$$
We pay thousands each month in referral bonuses!
Contact a recruiter for details
To find a recruiter near you, look at our Branch Locator. at http://www.pdstech.com/pds_locations.htm