Home Depot Senior SCCM Systems Engineer in Austin, Texas

POSITION PURPOSE The Sr. Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. The Sr. Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Sr. Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions. As a Sr. Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skillsets. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 10% - Planning & Analysis: Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements Researches and designs best fit infrastructure, network, database, and security architectures for products Proactively creates and maintains tools for monitoring and support Participates in project planning and reporting across multiple efforts 30% - Delivery & Execution: Drives configuration, debugging, and support for infrastructure Drives field and corporate roll-outs of technology Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs 50% - Support & Enablement: Collaborates with product and project teams to understand needs and enable them with infrastructure Supports technology architecture design review efforts for project and product teams Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability Opens and manages vendor problem tickets to resolution Drives the production of in-house documentation around solutions Monitors tools and proactively helps teams struggling with systems issues Provides application support for software running in production Creates scripts and tools that drive automation and enable product teams and end users to move towards self service 10% - Learning: Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice) Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations NATURE AND SCOPE Typically reports to the Systems Engineer Manager or Sr. Manager. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Must be legally permitted to work in the United States Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 3 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: Preferred Qualifications: Full understanding of SCCM 2012 deployment, hierarchy and infrastructure knowledgeExperience in SCCM 2012 Site/Client Troubleshooting, Boundaries, Replication, and RemediationAbility to create Advertisement/Collections/Packages/Applications within an SCCM 2012 environmentExperience with Linux OSExperience with operating system commands and utilities as well as PowerShell scripting Experience working as part of a collaborative, cross-functional, modern engineering team Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases Knowledge, Skills, Abilities and Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Drives Results: Consistently achieving results, even under tough circumstances Global Perspective: Taking a broad view when approaching issues; using a global lens Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations