Home Depot Staff Systems Engineer - Enterprise Monitoring in Austin, Texas

POSITION PURPOSE

The Staff Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components.

The Staff Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Staff Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. Staff Systems Engineers lead the stand up of physical and virtual infrastructure to meet evolving enterprise and product team needs. In addition, Staff Systems Engineers may lead the selection and rollout of field and corporate technology.

As a Staff Systems Engineer, you will be a core player that participates and leads multiple efforts simultaneously. You are expected to build and grow the skillsets of more junior Engineers on the team.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

20% - Strategy & Planning:

Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives

Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements

Researches and designs best fit infrastructure, network, database, and security architectures for products

Proactively creates and maintains tools for monitoring and support

Participates in project planning and management across multiple efforts

Develops formal training courses

30% - Delivery & Execution:

Leads configuration, debugging, and support for infrastructure

Leads field and corporate roll-outs of technology

Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs

Creates and optimizes specifications for technology solutions

Produces and manages purchase requests for hardware and software

40% - Support & Enablement:

Collaborates with product and project teams to understand needs and enable them with infrastructure

Supports technology architecture design review efforts for project and product teams

Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate

Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions

Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability

Acts as a vendor liaison, owning resourcing, issue management, and documentation

Leads the production of in-house documentation around solutions

Monitors tools and proactively helps teams struggling with systems issues

Provides application support for software running in production

Creates scripts and tools that drive automation and enable product teams and end users to move towards self service

Acts as a mentor to more junior Systems Engineers

10% - Learning:

Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure

Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

NATURE AND SCOPE

Typically reports to the Systems Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

Proficiency in system and environment analysis, design, and optimization

Experience with operating system commands and utilities as well as PowerShell scripting

Experience with SQL databases

Experience with Windows platform

Experience with SCOM / OMS

Experience with Microsoft Active Directory Certificate Services (ADCS) and Group Policy Objects (GPO)

Experience with version control management, GitHub

Proficiency in working as part of a collaborative, cross-functional, modern engineering team

Proficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases

Knowledge, Skills, Abilities and Competencies:

Cultivates Innovation: Creating new and better ways for the organization to be successful

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Drives Results: Consistently achieving results, even under tough circumstances

Global Perspective: Taking a broad view when approaching issues; using a global lens

Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Self-Development: Actively seeing new ways to grow and be challenged, using both formal and informal development channels

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.