Siemens Support Specialist in Austin, Texas

Support Specialist

Locations:Austin, Texas

Job Family: Customer Services

Apply

English (US)

Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 209980

Primary Location: United States-Texas-Austin

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: High School Diploma / (GED)

Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American

market leader for safe and secure, energy-efficient and

environmentally-friendly buildings and infrastructure. As a

technology partner, service provider, and system integrator, Building

Technologies has offerings for fire protection; life safety; and

security as well as building automation; heating, ventilation, and air

conditioning (HVAC); and energy management. Since 1995,

Siemens has helped to modernize nearly 7,000 buildings worldwide,

including important American landmarks such as World Trade

Center Memorial, Times Square Building, Carnegie Hall, Walt

Disney World and the Mount Vernon Estate.

For more information, please visit:

http://www.siemens.com/businesses/us/en/buildingtechnologies.

htm

Job Description:

Responsibilities

  • Reporting to the Operations Supervisor, this position participates, in the implementation and/or performs startup, installation and commissioning for equipment that has been installed.

  • Assists with the routine performance of System Preparation, startup and commissioning: provides assistance to the engineering group to create and/or verify point database; understands job specific programming via computer for various systems (controls, electronic security systems (ESS), fire systems, mass notification); supports the upload of point database, assists with the modification of graphics in the Central Processing Unit (CPU).

  • Participates with verification of point database and programming operations that they are consistent with scope of work for the intended integration and sequence; assists with back up data from data servers and/or with creation of automated backup procedure; supports troubleshooting and resolution of inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed. Assist with the set up and configuration of PC workstations and user interfaces. Supports the confirmation of proper network performance.

  • May provide support to others including test and inspect of systems, installation of projects and the scheduling of trade contractors to coordinate startup services as needed.

  • Runs routine reports to review system operation. Technical issues will be reviewed with manager and customer to decide best course of action. Participates in final inspection and testing; supports the assurance of customer acceptance; assists with training of customers on system operations.

Required Knowledge/Skills, Education, and Experience

  • HS diploma or equivalent required. Specialized skill training/certification may be required in electrical field.

  • Individual must possess a valid Driver's license in good standing

  • Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

  • Knowledge of computers and certain Microsoft software.

  • Must pass NICET Level 1/Texas FAL within a defined timeframe

  • OSHA 10 certified

  • Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .