Samsung Electronics America Quality Manager - Packaging (309296) in Coppell, Texas

Quality Manager - Packaging (309296)

Service, Regular Full-Time, Travel Required 10%

Samsung Electronics America ,Coppell Texas

May 19, 2017

General Description

The Packaging Center Quality Manager will be responsible for overall development and maintenance of the organization’s Quality Management System. (QMS)

Essential Duties & Responsibilities:

  • Ensure that the organizations Quality Management System conform to customer requirements. (I.E., Routing Guidelines, Label Requirements, Product Acceptability Guidelines, etc.)

  • Work closely with HQ dispatchers in order to set up new model quality inspections and supporting factory outgoing inspection team with identifying and reporting defects.

  • Generating formal defect reports for upper management of the results and issues found during inspection.

  • Oversee inspection requirements of incoming, in-line and outgoing to ensure they meet requirements.

  • Reports directly to Packaging Leader. Works in conjunction with Procurement, Production, and any other department that has an effect on the quality of the organization’s products.

  • Lead a team of Quality Engineers, supervisors and auditors.

  • Work with Cell Phone Carriers to develop and define requirements.

  • Responsible for overall review and development of improvement initiatives. (bi-annual initiatives)

  • Conduct periodic management review with staff.

Background/Experience required:

  • Requires a Bachelor’s degree in a relevant field or 6 years in experience in telecommunications.

  • Experience with MS Office including Excel, Word and Access

  • Understanding and experience with ISO 9000 requirements

  • Familiar in working with SAP and MRP systems.

  • US citizen or permanent resident

Necessary Skills / Attributes

  • Minimum with 8+ years of experience in Cellular Phones or similar handsets

  • The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service center representatives, & planning.

  • The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.

  • The ability to read, writes, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.

  • Work under very little supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames.

  • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

  • Ability to facilitate collaboration with diverse groups/stakeholders

  • Team oriented, but able to work independently and manage multiple tasks

  • Self-directed, self-motivated and results-oriented

  • Exceptional skills in Microsoft Office, including Excel, PowerPoint and Word

Company Information


BIG THINGS HAPPEN HERE. The amazing products for which Samsung is known world-wide are the results of the amazing people who work here. Their talent, creativity, dedication, and commitment to innovation are what make us who we are. To continue to be a world leader in technology, we focus on attracting the best talent available and offer a corporate culture in which every individual can challenge themselves to discover how good they are, and how great they can become.

Headquartered in Ridgefield Park, NJ, and with offices in Richardson, TX and Palo Alto, CA, Samsung Electronics America, Inc. (SEA) is a wholly-owned subsidiary of Samsung Electronics Co. Ltd. and a world leader in technology. We market a broad range of award-winning consumer electronics, smartphones, information systems, and home appliances. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Our company is currently ranked #7 in Interbrand’s "100 Best Global Brands," and named #3 on the Boston Consulting Group list as one of the world's most innovative companies in 2014.

At Samsung we work hard every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Imagine working for a global company that is a world leader in innovation, in an environment where exciting things happen every day. Imagine working with an amazing group of visionaries/ individuals who make products that bring joy to millions of people across the globe every single day. Imagine where you want to be, and who you want to be. At Samsung...the possibilities are limitless. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2014.

To this end, we follow various protocols during the recruitment process, including but not limited to, avoiding the inadvertent disclosure of confidential information of the applicant’s former employer.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.