Hazel's Hot Shot Dispatcher in Dallas, Texas
Since 1977, Hazel's has been recognized as an established leader in the expedited freight industry.
Hazel's has a long and impressive track record of serving the transportation needs of thousands of customers ranging from small local companies to Fortune 100 companies. We work with manufacturing companies, public utilities, parts suppliers, and everything in between.
At Hazel’s we provide point-to-point courier and delivery services, scheduled same day deliveries, expedited “hot shot” deliveries, and over-the-road long-distance transport services. We also offer air freight forwarding services and air charters when ground transport isn’t fast enough for time-critical deliveries.
Hazel’s is interested in hiring a Full-Time Dispatcher to work 40 hours a week. The shift will be day-time hours Monday through Friday.
Dispatchers must work with current Dispatching team to get trained. Training period may be different than permanent hours. Training will last several weeks. Candidate will be compensated during training.
Position is immediately available. Compensation will be consistent with industry norms. Exact compensation will depend on experience of the candidate.
Responsibilities and essential job functions include, but are not limited to the following:
Answer incoming customer calls in a polite and professional manner
Capture delivery/load information from the customer
Quickly and efficiently input delivery information into Hazel’s software application (a third-party software application customized for delivery companies – called Xcelerator)
Independently make decisions to select the appropriate equipment type for transport
Independently make decisions to select the appropriate Driver to make the delivery
Contact and dispatch the Driver by providing pickup and drop off information
Provide directions to Drivers when necessary
Stay in close contact with Drivers throughout deliveries and troubleshoot any problems that may arise
Field customer calls and answer any questions that arise
Take verbal Proof of Delivery (POD) information from the Drivers and provide that information to Customers as requested
Respond to incoming faxes and emails to Dispatch loads
When necessary, pull parts out of our warehouse to provide to Drivers for local delivery
Assist in office and administrative functions including data entry, invoice processing, filing, etc.
Protect organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
Present self in a clean and professional manner at all times
Summary of Experience and Education
College degree preferred
High school diploma or GED required
Previous Dispatch experience is required.
Knowledge of Xcelerator software system is a major advantage
Previous experience in phone-based Customer Service is required
Previous experience in office administration is a “plus”
Knowledge, Skills and Abilities
Data Entry Skills
Informing Others, Listening, Verbal Communication
Energy Level and emotional control
Ability to multi-task
Ability to operate a dolly, forklift, hand trucks and pallet jacks is preferred (but not required)
Ability to read and interpret maps
Ability to add, subtract, multiply and divide
Responds promptly and professionally to customer needs
Ability to read, write and speak English fluently
Ability to read, comprehend and complete basic checklists, forms or other related documents
Effectively present information in one-on-one or small group situations
Identify and resolve problems in a timely manner
Balances team and individual responsibilities
Consistently at work and on time
No drug/alcohol related incidents
This is a full-time W2 employee position.
In addition to compensation, employee will receive access to Company Benefits including:
2 Weeks Paid Vacation (eligible after 6 months of employment)
401k Plan (with eligible company matches)
Medical Insurance (cost shared between employer and employee)
Life Insurance (company paid)
Disability (company paid)
Dental Insurance (employee paid)
Vision Insurance (employee paid)
Cancer Insurance (employee paid)
External Company Name: Hazel's Hot Shot
External Company URL: http://www.hazelshotshot.com/