New York Life Insurance Company Lead QA Engineer in Dallas, Texas

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life’s surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.

Role Summary

  • We are seeking an experienced Lead QA Engineer ( SDET – Software Development Engineer in Test )

  • This is a Test Lead position in the Life Product team for Insurance Technology back office systems.

  • Provides leadership to the testing team, ensuring the team effectively delivers and integrates with the rest of QA organization.

  • Works with the COE team to optimize all of testing, enhance efficiency in testing and improve software quality for the overall organization. Looks to provide feedback, guidance, and help offer solutions to improve testing in the overall Enterprise.

  • Ensures standards and guidelines set forth by the CoE are followed by his/her respective team.

  • Aides the Manager in establishing a baseline of QA team performance, monitoring overall delivery metrics and ensuring the function is continually improving year over year.

Key Responsibilities

  • Lead a team of 8 to 10 onsite and offshore resources.

  • Will assist the QM team through a period of technology modernization at NYL.

  • Tracks key testing metrics and ensures regular and consistent communication of progress towards overall testing goals to IT core team and business stakeholders.

  • Leads the testing team to achieve higher levels of competency, effectiveness and internal process improvement.

  • Provides direction for the testing team, ensuring that activities of the team are aligned with related functions and initiatives.

  • Facilitates testing-related development activities, guiding System testers, cooperating with Testing Shared Services, and Release Coordinator (e.g., definition of approach, test cycles, scenarios) for testing automation, regression, performance, etc.

  • Ensures that assigned testing teams work together effectively and that the testing function is properly integrated across technological areas (supports end-to-end testing)

  • Actively participates in retrospective(s) with peer group to foster a culture of continuous improvement

  • Looks for staff and offshore level cross training activities within his/her own team, to build out further business and systems knowledge.

  • Proven ability to drive technical and tactical innovation in the functional testing area, with proof of innovation in prior roles, promoting functional depth of testing, improving testing efficiency, and expanding the scope of testing to be more impactful.

  • Looks to continually improve, and never feel like the team or function “has arrived” and is done improving. Looks to challenge the status quo and implement improvements.

Education / Training

  • BS in Computer Sciences/Engineering

Previous Experience

  • Experience as a QA Lead in financial services organizations is a requirement.

  • 10+ years of relevant testing experience required, including Leadership experience.

  • Experience working with and managing on and off-shore resources both from a staff augmentation and managed services arrangement.

  • Proven experience in significantly improving testing practices within an organization a definite plus.

  • Experience in a financial services industry is a requirement, insurance experience is a plus.

  • Minimum of five years of experience in a leadership position for multiple QA teams and multiple enterprise software products.

  • Proof of high emotional intelligence (EQ), with the ability to lead teams of a variety of backgrounds and experience levels.

Required Skills / Knowledge

  • Possesses extensive knowledge and experience in testing in distributed and Mainframe environments.

  • Possesses extensive knowledge and experience in testing APIs, Service End Points in both distributed and Mainframe Systems.

  • Experience with Unit testing framework required.

  • Experience in SCRUM, KANBAN, LEAN or XP methodologies on large complex Agile projects.

  • Working knowledge of Agile tools like Rally (Agile Central) and JIRA.

  • Good understanding with test tools such as Selenium/WebDriver, BDD/TDD frameworks.

  • Experience continuously deploying and scheduling tests using Bamboo/Jenkins/GIT.

  • Experience developing test frameworks and test cases using open source test frameworks preferred.

  • Technical background with a strong understanding of DevOps practices preferred.

  • Experience with testing front-end and backend APIs of Web and Batch applications.

  • Good understanding of RESTful API and SOAP web services.

  • Strong analytical and problem solving skills.

  • Experience with test management tools (HP ALM).

  • Advanced knowledge of common software testing procedures and methodologies.

  • Familiar with new innovative trends or tools in the QA industry.

  • Strong interpersonal, verbal, and written communication skills.

  • Experience in leveraging on-shore / off-shore staffing for QA activities.

  • Ability to contextualize testing activities against business strategy and technical delivery.

  • Knowledge of Life Insurance and/or Annuities a plus.

  • Advanced knowledge of common testing procedures and methodologies.

  • Familiar with new innovative trends or tools in the QA industry, with an ability to drive innovation across teams.

  • Strong interpersonal, verbal, and written communication skills.

  • Experience in leveraging on-shore / off-shore staffing for QA activities.

  • Demonstrate good leadership by providing an objective, high energy, consistent work ethic that promotes respect for the individual.

  • Collaborative but decisive personal style - highly effective communicator and problem solver.

  • Ability to manage multiple competing priorities while driving resolution and getting results.

General Profile

  • Recognized as an expert within the company

  • Anticipates internal and external business challenges and/or regulatory issues; recommends process, product or service improvements

  • Solves unique and complex problems; requires conceptual and innovative thinking to develop solutions

  • Adapts function/business strategy plans and policies to address service and/or operational challenges

  • May play key role in projects, processes or vendor management

Functional Knowledge: Anticipates business and/or regulatory issues; identifies requirements for product, process or service improvements

Problem Solving: Solves unique and complex problems; requires conceptual and innovative thinking and education and/or equivalent experience to develop solutions

Decision Making/ Nature of Impact

  • Responsible for the delivery of end results focused on operational excellence

  • Makes decisions guided by function/business plans and policies that impacts the operations of a sub-function or work area within a sub-function

Communication Requirements: Communicates complex ideas; persuades and negotiates with others, often at senior levels, to adopt a different point of view

EOE M/F/D/V

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  • Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology.

** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.

  1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.

  2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.