Travelers Outside Property Claim Representative Trainee in Dallas, Texas
Outside Property Claim Representative Trainee
Primary Job Duties & Responsibilities:
Participates in on-going training sessions for the outside property business. Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts). Takes necessary statements. Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file. Training consists of several months handling inside property claims at the desk. Works closely with Unit Manager or mentor to promptly resolve assigned claim. Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters. Refer claims beyond authority as appropriate based on exposure and established guidelines. CAT Duty
Job Opening ID:
Environmental: Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions - Continuously Work Schedules: Weekend work hours - Occasionally Other: Travel - Occasionally Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Strong verbal and written communication skills - Basic Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/Decision Making - Basic
Under close supervision, this position is responsible for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Completes formal training program for consideration of advancement to claim representative Outside Property position. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff.
Education, Work Experience & Knowledge:
Bachelors Degree preferred or a minimum of 2 years of work and/or customer service related experience preferred. Customer Service experience - preferred Valid passport preferred. Bilingual candidates are encouraged to apply.
Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously Standing - Continuously Lifting items up to 50 pounds - Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Frequently Driving - Continuously
High School Diploma or GED with one year of work and/or customer service related experience OR Bachelors Degree required. Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required. Ability to accurately compute a variety of numerical calculations such as distance, square footage, areas, etc. required. Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. Valid driver's license - required. Must secure and maintain company credit card - required. This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Valid passport preferred.
Richardson - Texas - United States
Dallas - Texas - United States