JPMorgan Chase Scrum Master - Digital Payments in Dallas, Texas

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.

The Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.

Within this fast-paced, high-talent IT organization, Emerging Payments Program Office is the primary point of contact for Digital Payments projects. We are seeking high energy, autonomous, motivated leaders to assume the role of Scrum Master to act as the primary liaison across technology disciplines in driving day-to-day project delivery with a particular focus on high quality, efficient delivery.

Scrum Master Roles and responsibilities:

  • Establish and manage Scrum Team governance framework

  • Establish Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluate and introduce sprint execution velocity and lead/coordinate corresponding activities

  • Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives);

  • ensure active, bi-directional, consistent communication within and across teams as well as key stakeholders

  • For the improvements received from retrospection, work with team & relevant stakeholders to prioritize, come up with an action plan and follow up.

  • Facilitate scrum of scrums

  • Ensure sprint schedules and reviews are posted centrally for cross-team visibility

  • Coordinates the Scrum Team’s capacity planning with the respective AD and Tech teams

  • Ensure adherence to standard (Digital) process, use of tools, established project delivery standards

  • Identify and implement process improvements, onboarding, reporting improvements and training as required across Scrum teams

  • Coordinate delivery and Scrum activities impacting all facets of software delivery

  • Coordinate evaluation of scope change, estimates, priority and trade-offs with Business and Product Owners and communicate to all stakeholders

  • Ensure daily team status reporting is complete with actionable steps planned/taken to address issues/risks

  • Ensure Scrum teams, Tech team and PMO are aware of project and scrum team milestones

  • Collaborate with Dev, QA, XLOB scrum teams, production support team to achieve established Sprint goals

  • Monitor/Track ALM entries for resolution/closure (i.e. defects, issues, etc)

  • Helping the team to get rid of external and internal impediments

  • Mediating through conflicts (internal and with external parties as well).

  • Collaborate with AD and BA teams to ensure project backlog is groomed, prioritized and maintained

  • Facilitating the space to have a Backlog Grooming sessions

  • Faceoff with BAs on open questions and concerns with committed stories

  • Ensure all processes are followed so that scrum teams’ JIRA boards represent accurate status of Sprints and team backlog

  • Ensuring Scrum teams follow JIRA workflows and processes in order to complete stories committed in a sprint

  • Reflecting issues to the team through observation from outside of the team

  • Creating ITSMs to support the deployments to ITE & Prod following it to approvals completion

  • Work with required teams for environment readiness needed for the project completion

  • Plan for PEN and Performance Testing team to ensure all performance and security requirements of the project are met

  • Bachelor's degree or equivalent work experience &/or specialized training in Project Management

  • 7+ years of experience in information technology with an emphasis on Technical Project delivery

  • 5+ years experience leading a diverse team in an IT organization with hands-on experience in Agile software delivery methodology (Scrum/Kanban) .

  • 5+ years of hands on leadership of complex projects in environments across multiple logistical delivery sites

  • Outstanding written/verbal communication skills with experience communicating with senior business and IT leaders

  • Strong leadership & interpersonal skills, including the ability to lead cross functional teams to a solution and adjust leadership style for the situation

  • Experience with financial products, Mobile technology, Digital Payments and/or Digital products data/metrics

  • An understanding of social media trends and changes in the digital products/services space and knowledge of e-commerce business models in the financial industry

  • Knowledge of optimization testing methodologies

  • Expert in use of standard Agile tool like JIRA/Rally

  • Proven ability to work in an extremely fast paced environment, meet deadlines, and perform at high standards with limited supervision, including an ability to manage project teams located across multiple delivery sites

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.