NEIGHBORHOOD CENTERS INC Customer Service Representative in HOUSTON, Texas

Works directly with customers applying for assistance through the Comprehensive Energy Assistance Program (CEAP) and Weatherization Assistant Program (WAP). Verifies customer supplied information and enters data into utility assistance program applications, reviews and determines customer eligibility based on funding guidelines, provides status updates, and schedules appointments for customers. Meets or exceeds daily production goals for customers served in support of the program budget. MINIMUM EDUCATION: Bachelor s degree in social work or related field; YEARS OF EXPERIENCE: At least 1 year experience in social services field SKILLS: Knowledge of social service agencies, public service agencies, and programs Strong verbal and written communication skills Exercise good judgment and listening skills Ability to work with diverse populations Ability to type 50+ wpm COMPUTER PROFICIENCY: Knowledge of Microsoft Office LANGUAGE REQUIREMENTS: Bilingual highly preferred