C&J Energy ITIL - ServiceNow Administrator in Houston, Texas

Position Title: ServiceNow System Administrator

Description:

The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This will include supporting processes like Call, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules.

In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing. The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.

Responsibilities:

  • Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
  • Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs including advanced scripting of each
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
  • Work directly with end users to resolve support issues within ServiceNow
  • Work with business users to identify and refine business requirements and workflows
  • Create ServiceNow reports and dashboards
  • Support the design of ServiceNow integrations and work with ServiceNow, business partners and technical teams for implementation
  • Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
  • Perform additional duties as requested

    Requirements:

  • Minimum Experience

  • Minimum 2+ years of ServiceNow development, configuration and administration experience

  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Performance Analytics, etc.
  • Ability to wear multiple hats i.e. Business Analyst, Project Analyst, Admin/Developer, and tester as required
  • Skill to effectively analyze and solve problems
  • Ability to establish and maintain effective working relationships with employees, vendors and stakeholders
  • Strong written and verbal communication
  • Solid interpersonal skills, including collaboration, communication, relationship building, and negotiation
  • Minimum of 5+ years working on a team as part of a large IT organization
  • Proficient with Microsoft Office tools; Excel, PowerPoint, Word, Outlook
  • Able to function effectively in a fast-paced environment

Preferred Experience

  • ServiceNow System Administration Certification

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled