NRG Energy, Inc. Sr. Sales Account Representative in Irving, Texas
NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available atwww.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter@nrgenergy.
This position supports the Builder/Multifamily channel for the purpose of building brand awareness, strong relationships with our partners and driving incremental sales volume. It is a relationship/sales based position focused multifamily communities within assigned territories. The primary job function is to build strong relationships with each community s onsite staff to understand the benefits and promote our brands exclusively. They will work hand in hand with sales and operations to deliver an outstanding customer service experience.
Initial and continual training of community personnel within assigned territory. Training will include overview of all company related products to key staff, distribution of promotional marketing materials, and answering account related questions including articulating the value of our brands.
Serve as the key subject matter resource for field activity across customer lifecycle, reporting trends, and competitive intelligence.
Research and resolve contract and customer service issues as directed by EMMs and sales management, with a particular focus on enrollment status, contract amendments and escalated billing issues.
Participate and contribute in the development marketing strategy and sales plan.
Work with internal data analytics to provide reporting and analysis on customer performance both internal and external as needed.
Administrative and other duties as required.
Position Requirements Education
- Bachelor degree or higher preferred. In lieu of a degree, a minimumone year of energy or utility work experience may substitute for educational requirement.
3-5 years working with customers in a problem solving or sales support capacity required.
Knowledge or utility and/or energy industry preferred.
Knowledge, Skills, and Abilities
Ability to make tough decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; has a bias for action.
Ability to own and deliver against specific sales and/or marketing commitments.
Consolidation of reports across marketing campaigns and sharing of key learnings.
Work effectively and build relationships with people at all levels solid team player.
Comfortable working with cross-functional business teams.
Proficient in Microsoft Office products (Word, Excel, Power Point, Outlook).
Must be extremely organized and be able to multi-task among different tasks.
Reliable Transporation required
Valid Driver's License required
Occasionally requires lifting as appropriate to perform duties and responsibilities.
Normal office environment
Some overtime required as special projects arise
NRG Energy, Inc. is an Equal Opportunity Employer.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources