10679BR Job Description Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles. Responsibilities: Profit Maximization: Consistently exhibit expected behaviors to exceed financial goals Model participation in company programs Assist and participate in special events Operational Execution: Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility Mentor and model adherence to Standard Operating Procedures Lead timely and accurate completion of workload Ensure compliance to company policies and procedures Talent Optimization: Model job proficiency and expected behaviors Contribute to a team-driven atmosphere Customer Experience: Provide and model a helpful customer experience Ensure items are in-stock Ensure items are priced right Maintain a safe, clean, and organized retail store Success Drivers Action Oriented: Is action oriented and full of energy Enjoys working hard Shows initiative Flexible: Learns quickly when facing new problems Adapts to and supports change Enjoys the challenge of unfamiliar tasks Composure: Is calm and professional under pressure Does not become defensive or irritated Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment Solid judgment and decision making skills Customer Focus: Acts with internal and external customers in mind Understands how operational execution directly affects the customer experience Establishes and maintains effective relationships with customers and associates through respectful and effective communication Shared Duties Profit Maximization: Adherence to Injury Illness Prevention Program Participate in execution of special event playbooks Participate in execution of Physical Inventory Standard Operating Procedure Talent Optimization: Commitment to continued learning and self-development Drive and support teamwork Respond to questions and provide information to associates as needed Operational Execution: Daily Download and Communication Center review Act as witness for till, safe, and deposit counts Execution of: Planograms/Display Planner Pricing Execution of the Merchandise Management process: Floor First Receiving Replenishment Recalibration Cycle Counts Complete forklift certification and operate as needed Customer Experience: Meet Customer Experience expectations Friendly Available Quick Model and participate in: Name Collection Extended Service Plan Program Inside Track Club Program Efficient processing of transactions Execution of daily cleaning checklist Execution of store and stockroom recovery standards Position-Specific Duties Logistics All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned. Requirements Experience: Minimum of one year experience in retail or Customer Service Education: High School graduate/Equivalent preferred Physical Requirements: Ability to communicate with custom