Aggreko Service Center Coordinator in Pearland, Texas

Aggreko is a global leader in providing temporary power generation, temperature control and oil-free compressed air systems. Founded in 1962, Aggreko prides itself in inspiring confidence to its customers through equipment, services, relationships and the knowledge that always gets the job done.

We are seeking a highly motivated and skilled Service Center Coordinator in Pearland, Texas. The Service Center Coordinator reports to the Service Center Manager. This role is responsible for coordinating all activities for their assigned service center staff, delivering positive operational performance results and leading & coordinating the technicians under their control. The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service center.

Key Responsibilities

Safety

  • Ensures that facilities and work areas are safe, clean and fully operational
  • Conducts daily toolbox & Safety meetings
  • Drives and ensures all staff adhere to Aggreko safety policies and standards
  • Rigorously adheres to safety practices and quality standards

Personnel Management

  • Core responsibility for Service execution delivery resulting in enhanced customer service levels
  • Directly responsible for technician supervision and deployment through planning and scheduling
  • Enforces standards, executes objectives and holds team accountable for performance
  • Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action
  • Provides input to the Service Center Manager for local staffing levels in accordance with optimum shop and field technician deployment guidelines
  • Reviews and approves Daily Timesheets, challenging and ensuring effective and efficient use of labor
  • Coordinates contract labor associated with shop and field support

Fleet Management

  • Ensures the timely maintenance, availability and reliability of fleet for deployment
  • Ensures accuracy of Fleet Readiness, Utilization, inventory, and other related information
  • Schedules and coordinates the appropriate and timely deployment of fleet and staff
  • Responsible for Fleet test and turn
  • Manages Fleet repairs and driving improvements related to fleet quality and reliability
  • Ensures completion of PM servicing & oil sampling
  • Drives Retrofit completions
  • Drives Checklist completion
  • Responsible for timely equipment availability
  • Accountable for Parts supply and core returns

Facility Management

  • Responsible for ensuring compliance with GSCS standards
  • Accountable for delivery on all key operations metrics such as sets in service, on-time service completions, etc.
  • Opens, reviews, approves and closes service orders
  • Executes customer contracts and delivers service in accordance with company procedures
  • Personally champions and ensures effective adherence to company policies and procedures
  • Drives adherence to business practices and cost controls to ensure profitability
  • Acts as primary contact for ARM alarms
  • Executes tasks per the monthly operations calendar

Other Duties

  • Responsible for providing administrative support to the Service Center Manager as required during high activity periods

Job Qualifications

  • Desirable: Bachelor’s degree from a four-year college or university or equivalent Preferred
  • PC literacy in a Microsoft environment or ERP system
  • Experience in financial management against measurable performance standards, leading/managing an Operations Team
  • Successful track record and experience in leading operational functions driving consistent improvement in key operational metric
  • Proven conceptual understanding of the technical fundamentals of the core Aggreko activities including Electrical, Diesel and Temperature control
  • Experience with lean principles including 5S (GSCS) and other related process improvement methodologies

Compensation & Benefits

  • Competitive salary
  • Company benefit plans (medical, dental, life, disability, vision)
  • Paid leave (vacation, personal)
  • 401K plan with company match

At Aggreko, we’re leading with confidence, bringing advanced rental energy solutions to the world, and providing you with pathways for success. If you are interested in joining our dynamic team, please submit your resume today.

Aggreko is an Equal Opportunity and Affirmative Action Employer, Minorities/Women/Veterans/Disabled.