Lennox Warranty Rep III in Richardson, Texas

Opportunity Details

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

This warranty representative evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position handles situations that may require adaptation of response or extensive research according to claim complexity.

Duties include, but are not limited to:

  • Provide customer service for questions related to warranty and product registration.

  • Provide technical support for online tools to track warranty claims and product registration.

  • Review warranty claims.

  • Resolve complex non-standard warranty items independently.

  • Resolve problems escalated through lower staff levels.

  • Coordinate with a wide variety of functions within the company and liaison with customers during post-delivery times.

  • Provide work leadership to lower-level customer service staff as needed.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. Requires at least 4 years related experience.

Excellent written and verbal communication skills. Requires a working knowledge of products and parts. Must have full knowledge of warranty review processes. May require advanced problem solving. Ability to navigate SAP and other relevant applications.

Requisition # 2017-11113

Job Locations US-TX-Richardson

Category Customer Service

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.