Genesis Pure Bilingual Spanish/English Call Center / Contact Center Associate - DAY SHIFT (M-F) in Frisco, Texas

Job Descriptions:

Bilingual Spanish/English Customer Service Reps needed for fast-paced Contact Center environment....

The PURE Sales Support/Contact Center is expanding! We are PURE - People United Reaching Everybody, seeking a bilingual, Spanish/English speaking customer-service oriented individual to be responsible for providing exceptional service and support to our Customers (Independent Business Owners) via Phone and Email communications.The current Full-Time opening on the team requires the incumbent to work "Day Shift Hours" consisting of Monday-Friday, 8:00am-4:30pm.

Here at PURE, we have set an ambitious course for ourselves as a company. PURE envisions a world free of obesity, preventable chronic disease and prescription drug dependence. We help people get back on the road to Whole Health by helping them address the root causes of their health problems, instead of suppressing the symptoms of an unhealthy lifestyle. Our proprietary products encompass: Live PURE Nutrition, Live PURE Performance, and Live PURE Beauty.

Our corporate home office is nearby Main Street and the FC Dallas Soccer Stadium in downtown Frisco, TX. We offer a casual workplace style and a culture based on teamwork, collaboration, creativity and respect.....Oh, and we tend to get passionate about the Genesis PURE products and "Whole Health"!

The PURE Sales Support Team performs as the central point of contact to provide exceptional Customer Service; to answer questions and provide information for our Customers, Independent Business Owners (IBOs), and Members, regarding products, promotions, sales orders, compensation/rewards plan, and/or general inquiries.

Key Responsibilities:

  • Responsible for ensuring the Independent Business Owners (IBOs) receive outstanding customer service and business support

  • Efficiently and effectively respond to inbound inquiries regarding company policies, products, programs, promotions and events via phone calls and emails

  • Perform outbound calls to ensure customer satisfaction, follow-up and/or issue closure

  • Have a clear and complete understanding of the PURE Products and Rewards Plan, with an ability to field questions and/or find answers

  • Be accountable for one's own actions / behavior, and consistently represent the Company by displaying integrity, honesty and trustworthiness

  • Clearly communicate with management and provide daily updates on escalated issues as needed

  • Participate, contribute and assist in team meetings and training

Required Experience:

  • Minimum of 1-2 years of prior Call Center, Contact Center work experience

  • Bilingual Spanish/English language proficiency, verbal and written communications

  • Proficient PC skills including Windows OS and CRM database systems

  • Strong verbal communication skills based on effective listening

  • Effective handling of high-stress situations

  • Display a delightful customer-service attitude based on being helpful, respectful, cooperative, solutions-oriented, and organized

  • Must have a positive attitude and demeanor at all times

  • Must be able to maintain a high energy level throughout shift

  • Must be able to sit or stand at a desk throughout shift

  • Must be punctual and a willingness to be flexible when needed

  • Requires High School Diploma, and some college education preferred

Keyword: Call / Contact Center Associate

From: PURE