Shell PCD IT Wintel & Application Specialist - Houston, TX in Houston, Texas
Auto req ID 72260BR
Job Title PCD IT Wintel & Application Specialist - Houston, TX
Country of Work Location United States
City, State (if applicable) Houston, Texas
Work Location Houston - EP Center Americas
Company Description Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.
A Process Control Domain (PCD) IT Wintel & Application Specialist is a technical expert in the support, configuration and periodic change/patching of Wintel systems and their integration into the overall local network (called the Process Control Domain). They have mastery of skills in the configuration and maintenance of Wintel systems and security controls that safeguard the process control layer from outsider access. The specialist should also be knowledgeable in the following concepts: IT Service Management and Integration Support, On-premise and Cloud Hosting, Business Change Management, Continuous Improvement, IT Architecture Information Risk Management and Assurance, and Collaboration Tools.
Drive Incident resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
Planning and implementation of requests
Change ticket review / approvals / planning
Provide root cause analysis on problem tickets
Assist with Transition to Support activities
Dimensions and Special Challenges
No direct reports
Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demandrequests
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum three (3) years overall work experience.
Prior experience in an IT support environment supporting business applications.
Good understanding of Microsoft Server and VMware products
Good understanding of ITIL processes, incident, problem and change management
Microsoft Certifications: MSCA / MSCE
VMware Certifications: VCAP
Ability to operate in a global, virtual cross-cultural organization, working in different time zones
Be able to work under pressure. Deliver solutions fast, but to quality standards and in a compliant way
Ability to handle concurrent tasks with appropriate priority
No. of Positions 1
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All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.
Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.
Removal Date 06-Apr-2018