GM Financial Fleet Credit Specialist I - CVL in Irving, Texas

Fleet Credit Specialist I - CVL is responsible for a wide array of responsibilities in support of GM Financial’s Commercial Vehicle Fleet Credit team, including, but not limited to, credit file processing and maintenance, data entry, customer service, and collaboration between various GM Financial departments, dealers and vendors. This position requires the ability to professionally develop and maintain positive relationships with internal team members/departments and external customers/parties to ensure and maximize customer experience.

JOB DUTIES

  • Create new customer accounts, utilizing a combination of manual data entry and/or file upload into the established originations and fleet credit systems of record with a strong emphasis on accuracy and attention to detail.

  • Perform account maintenance as needed to ensure accurate and up-to-date information related to commercial fleet customers, their portfolio, and other relevant details as needed.

  • Assist in the preparation of renewal letters and other correspondence related to the line of credit renewal process.

  • Assist in the preparation of accurate and concise municipal lease purchase quotes and coordinate the process with dealers and vendors.

  • Assist in actively monitoring Lines of Credit portfolio performance, communicating issues and opportunities to the Fleet Credit Manager, Fleet Credit Analysts, and CVL Management as appropriate.

  • Provide exemplary customer service and support to commercial fleet customers, dealerships, related vendors and internal parties, taking professional ownership to provide prompt response and effective resolution of specific concerns. Manner of communication involves inbound/outbound calls, email, fax, and other acceptable means of correspondence.

  • Demonstrate effective communication skills when listening to and speaking with dealers, vendors, internal parties, and others.

  • Record meeting minutes for scheduled fleet credit team meetings.

  • Collaborate with peers and management to share and implement best practices.

  • Effectively communicate any operational concerns or issues to management for prompt analysis and resolution.

  • Perform other duties as assigned.

REPORTING RELATIONSHIP

  • Reports to: Fleet Credit Manager - CVL

  • Direct Reports: None

Knowledge

  • Basic understanding of vehicle finance operations with emphasis in captive auto finance loan, lease and fleet product offerings and servicing to commercial borrowers

  • Working knowledge of Microsoft Office products.

  • Basic knowledge in Salesforce preferred

Skills

  • Strong and professional verbal and written communication skills, especially in the areas of customer service and during times of problem resolution and stressful conversations.

  • Strong attention to detail and thorough documentation skills a must.

  • Ability to consistently and accurately follow established policies and procedures.

  • Fast learner with the ability to be flexible and positively adapt to change in a dynamic working environment.

  • Technical skills in the general use of computer-based software and applications a must.

  • Strong data entry and typing skills.

  • Ability to work well with others in a team environment.

Experience

  • High school diploma or equivalent GED required.

  • Automotive finance experience preferred with commercial vehicle and/or fleet services background a plus.

WORKING CONDITIONS:

  • High energy and fast paced office environment, subject to stressful conditions and required deadlines.

  • Work schedule is predominantly normal office hours, but must be able to work flexible schedules and overtime as required to support business needs and deadlines.

Requisition ID: 2018-31706

External Company URL: www.gmfinancial.com

Street: 220 E Las Colinas blvd