Samsung Electronics America Customer Service Representative – Logistics (329268) in Richardson, Texas

Customer Service Representative Logistics (329268)

Regular Full-Time

Samsung Electronics America ,Richardson Texas

May 16, 2018

General Description

Customer Service Representative is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer. Serves as a liaison between 3PL and Samsung entities.

  • Run KPI reports score card

  • Order management: Delete and change request, order tracking and tracing

  • On-time Management (shipping and delivery)

  • Run daily Open D/O Report to identify delayed shipments

  • Answer order processing questions from internal Samsung

  • Provide status of orders to various business units within Samsung

  • Manage communication channel between warehouse and load planners

  • Customer Routing Guide Management

  • Report customers On Time, Right Quality scores

  • Run various reports relating to shipping status and in-transit status within SAP system

  • Track and resolve shipping, warehouse, carrier shipping errors

  • Outbound shipping and delivery to customer distribution or retail centers

  • Complete daily/weekly/monthly reporting functions

  • Manage and prioritize multiple time-sensitive tasks in a fast-paced environment

  • Ad hoc reporting/project Management

Necessary Skills / Attributes

  • High School Diploma or equivalent with 0-2 years of directly related experience is required. Bachelor or equivalent degree or experience preferred.

  • The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.

  • Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.

  • Has keen knowledge of logistics operations

  • Is able to identify standard problems within the delivery cycle and make recommendations

  • Strong verbal and written communication skills

  • Strong organization and time management skills

  • Ability to work in a team environment while delivering independent results

  • Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc)

  • Education in business, supply chain, economics, or similar

  • System knowledge of SAP LE Module and TMS preferred

Company Information

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s "Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands.

Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.

At Samsung we work hard every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.